ABSTRAK

Doing the public’s work has always been a noble calling even though working in government does not always conjure up positive images among citizens. Ideally, especially in jurisdictions that are structured on democratic principles, the link between the governed and the governors should be both authentic and transparent, which would allow citizens to remain engaged with and expect only the very best from their public servants. The search for better ways to produce program results is an enduring challenge for local officials. This writing examines the civil service standard, which called the minimum service standard. This effort based on ten principles lies in public service. Those principles are simplicity, clearity, timeliness, accuracy, safety, responsibility, facility, accessibility, discipline, et cetera. Keywords: pelayanan, kualitas, standar minimum